All Rachel Jackson jewellery is either sterling silver, 22 carat gold plated sterling silver or 9ct gold. When not being worn, we recommend that you store your jewellery in the box that it came in. This will minimise the effects of sunlight and the environment, and prevent chains from getting tangled. Avoid contact with water, body lotions, perfumes, sun creams, cleaning products and make-up as these will affect the plating.

To keep your jewellery sparkling, polish it gently with a soft jewellery cloth.

Every Rachel Jackson treasure is covered by a one-year warranty. We will replace or repair any piece of jewellery that has broken due to manufacturing defects subject to normal conditions of wear and tear, excluding accidental damage or misuse.

Please notify us with proof of purchase from www.racheljacksonlondon.com within 12 months of receipt of the goods and we will provide you with a repair service free of charge

After 1 year, depending on whether the item is still in stock and the nature of the damage, we will do our very best to fix the item, however there will be a charge for this service. Please email hello@racheljacksonlondon.com to make arrangements for this service.

If you have any further questions about our returns policy, please email hello@racheljacksonlondon.com or call us on 020 7375 0505. Our office hours are Monday – Friday, 9am – 5.30pm (GMT)